Call Centre / Customer Service (Home Loans) - Big 4 Bank

  • Sydney
  • Contract
  • Wed Apr 8 05:40:09 2026
  • 90M0704198

We are looking for a dedicated Support Specialist to join a Big 4 Bank in their Mortgage Operations team. In this role, you will serve as a vital point of contact, resolving a variety of inbound inquiries related to home loan applications and banking services. You will be part of a large, diverse team of professionals committed to supporting customers through the complexities of the lending journey.

This is a full time position on a 6-9 month contract basis initially with the opportunity to convert into a permanent role down the line.

Key Responsibilities

  • Inbound Support: Receive and resolve calls from third parties and customers regarding home loan progress and application requirements.

  • Customer Verification: Accurately identify callers following strict privacy and identity guidelines.

  • Technical Guidance: Provide navigation support for internal systems to ensure a seamless experience for stakeholders.

  • Operational Excellence: Meet performance targets related to service quality, handling times, and first-touch resolutions.

  • Risk & Compliance: Maintain a strong risk culture by adhering to technical and legislative knowledge, policies, and regulatory requirements.

  • Continuous Improvement: Proactively contribute to process efficiency and innovation to create better outcomes for both staff and customers.

Your Profile

  • Expertise: Strong knowledge of consumer credit policies and financial products.

  • Experience: Ideally 1-2 years experience in a call centre environment, banking and financial services experience preferred.

  • Resilience: The ability to remain calm and professional under pressure while making policy-appropriate decisions.

  • Collaboration: A team player who can partner across different business areas to solve problems and advocate for excellence.

  • Tech-Savvy: Comfortable embracing new technology and adapting to changing systems and automated tools.

  • Qualifications: A Certificate in Financial Services is highly desired but not essential.

Why Join Us?

  • You will be part of a high-performing culture that values growth, inclusion, and taking ownership of results.
  • Potential opportunity for role to convert into a permanent position.
  • Excellent training provided and opportunity for career growth and development.
  • WFH flexibility offered after 6 month training period.

If you are interested in this role, please click "apply" or forward an updated copy of your CV to morgan.orr@randstad.com.au

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.